Submitting a Support Ticket
- Click New Ticket in the sidebar or the + New Ticket button
- Enter a clear Subject describing your issue
- Select the appropriate Category and Priority
- Describe the issue in detail using the rich text editor
- Attach any relevant files (screenshots, logs)
- Click Create Ticket
Priority Levels
| Priority | Use When |
|---|---|
| Low | General questions, feature requests |
| Medium | Issues affecting your work but with a workaround |
| High | Significant impact, no workaround available |
| Critical | Service outage or security incident |
Tips for Faster Resolution
- Include error messages or screenshots
- Describe what you were doing when the issue occurred
- Mention any recent changes to your environment