Frequently Asked Questions

How do I reset my password?

Click Forgot password? on the sign-in page. You will receive an email with instructions.

How do I change my language?

Use the language selector (EN/ES) in the top right corner of any page.

How long will it take to get a response?

Response times depend on your ticket priority. Critical issues are addressed within 15 minutes. See SLA information for details.

Can I attach files to tickets?

Yes. You can attach images, videos, and text files up to 25 MB. See Attachments.

Who do I contact for urgent issues?

Submit a ticket with Critical priority. For emergencies, email support@roundbox.com.